Notes from the field: Citrix Files / ShareFile MDX SSO not working

At my latest Citrix Endpoint Management customer there were some issues regarding Citrix Files / ShareFile not achieving an SSO throughout the MDX/MAM enabled applications. Everything outside the MDX/MAM application bubble would work just fine only when tunnelling through the internal only application this would fail. The setup was comprising of a dual IDP setup with Microsoft ADFS and Citrix Endpoint Management itself.

First thing to note was the ACL regarding the customers CEM environment and allowed IP-addresses. Adding those would instantly resolve the messages seen in the debugging logs of IP-address not on the allow list.

Second thing to note when we saw the erroring out of the SSO again, did a sanity check on the ADC configurations and made everything conform the article XenMobile/ShareFile SAML SSO failing

Third thing to note and now comes the kicker after the logs showed a bearer token error when trying to perform the SSO and got the response 401 Unauthorised. The customer also mentioned that “other” SAML applications would also not work and give 401 errors. Ok, we got something here.

Long story short, we opened up a support case, reproduced the issue with an on-premises XenMobile environment as well and found out that when we had the original exploit and mitigation in place of article Secure Hub shows an error and fails to connect after upgrading to a fixed firmware build to address CVE-2020-8299/ CVE-2020-8300 this issue would occur. Ok but we need this in place for Secure Hub to function correctly!

The resolution to add is that for the bearer token there should not be an SSO in place, nothing should touch that one because it performs the SAML and SSO assertions for the applications. So basically this article Post NetScaler upgrade to 11.1, SSO to ShareFile is failing. describes the traffic rule for disabling the SSO on that part and afterwards, voila, presto, eureka! Working SSO for not only the Citrix Files / ShareFile MDX/MAM enabled application but also for all other SAML applications that were failing.

Hope it helps!

Notes from the lab: Citrix ShareFile and VMware Access SSO

When configuring Citrix ShareFile for an SSO experience with your Microsoft Active Directory setup we have the following guides to use it from Citrix. See How to Configure Single Sign-On (SSO) for ShareFile (

Well I’m having my setup with another Identity Provider in my own lab and still want to achieve an managed SSO setup from my end. To get this to work I checked the setup from an existing integration setup like Microsoft ADFS and reverse engineered it to VMware Access instead.

The following will give you an working SSO setup with VMware Access as your Identity Provider for Citrix ShareFile:

First configure the basic settings of Citrix ShareFile with your URL’s



Copy paste the certificate information from your VMware Access tenant

Create the application in VMware Access

Use the explicit logon URL of your application in VMware Access in Citrix ShareFile

Use the https://tenant-fqdn-sharefile/saml/acs in VMware Access for consumption

After this make sure that an user from your corporate identity is synchronized in Citrix ShareFile and both of them match so that SSO can be achieved. Afterwards you can nicely click the icon in VMware Access from IDP point of view:

Or you can login via the SP side from the Citrix ShareFile browser landing page:

Hope it helps!