Notes from the field: Citrix Files / ShareFile MDX SSO not working

At my latest Citrix Endpoint Management customer there were some issues regarding Citrix Files / ShareFile not achieving an SSO throughout the MDX/MAM enabled applications. Everything outside the MDX/MAM application bubble would work just fine only when tunnelling through the internal only application this would fail. The setup was comprising of a dual IDP setup with Microsoft ADFS and Citrix Endpoint Management itself.

First thing to note was the ACL regarding the customers CEM environment and allowed IP-addresses. Adding those would instantly resolve the messages seen in the debugging logs of IP-address not on the allow list.

Second thing to note when we saw the erroring out of the SSO again, did a sanity check on the ADC configurations and made everything conform the article XenMobile/ShareFile SAML SSO failing

Third thing to note and now comes the kicker after the logs showed a bearer token error when trying to perform the SSO and got the response 401 Unauthorised. The customer also mentioned that “other” SAML applications would also not work and give 401 errors. Ok, we got something here.

Long story short, we opened up a support case, reproduced the issue with an on-premises XenMobile environment as well and found out that when we had the original exploit and mitigation in place of article Secure Hub shows an error and fails to connect after upgrading to a fixed firmware build to address CVE-2020-8299/ CVE-2020-8300 this issue would occur. Ok but we need this in place for Secure Hub to function correctly!

The resolution to add is that for the bearer token there should not be an SSO in place, nothing should touch that one because it performs the SAML and SSO assertions for the applications. So basically this article Post NetScaler upgrade to 11.1, SSO to ShareFile is failing. describes the traffic rule for disabling the SSO on that part and afterwards, voila, presto, eureka! Working SSO for not only the Citrix Files / ShareFile MDX/MAM enabled application but also for all other SAML applications that were failing.

Hope it helps!