Notes from the field: XenMobile Location services and SQL deadlocks

Came across a pretty specific issue in a large mobility environment regarding an old value from XenMobile 9 and still present in XenMobile 10, this is called device triangulation, with this the mobile service provider can triangulate the exact location from the device with constant updates regarding there location (this was an old value which was used with SMG and not applicable anymore).
This can cause significant impact on your database server with deadlocks.

The solution is to look for the following value:
Enable Device Triangulation
Preffered value: false
Default value: true

This won’t change application actions regarding geofencing because those are application and container specific.

Besides the above there is also an global value optional regarding location services in combination with iOS devices (the annoying popup you’ll get when enrolling the device which security people always ask you about 🙂 the following article will explain the values for XenMobile 9 and XenMobile 10:

Thanks to Arnaud Pain for going into more detail regarding location services client side, take a look at his blog:

Notes from the field: Provisioning Services 7.11/7.12 TLS 1.2 issue

Citrix Provisioning Servers can be showing a offline status because the SQL native client version (11.0.2100.60) installed with it will not support TLS 1.2 and due to this it will give an error in event viewer with event ID 11 – Undefined database error

Installing the latest version of SQL native client on the PVS servers should resolve the issue.

Notes from the field: Quick win: XenMobile remove bulk redeemed enrollments

When you are using enrollment invitations and you don’t clean this up for let’s say an environment with a few thousand of users/devices this could be a time absorbing action to do.
Luckily there is a quick win for this and you’ll want to create a query for “dbo.ENROLLMENT_PASS” on the Database server and remove those entries afterwards the redeemed invitations are gone.

Notes from the field: XenServer 7 mouse alignment MCS/PVS machines and XenServer 7 MCS XenTools

Came across two bugs on a XenServer 7 deployment in combination with XenDesktop/XenApp 7.12 worth sharing:

The first is a mouse alignment issue which results in VNC mouse pointer slowness or disalignment of the pointer on a console session in XenServer, the following can check the status of the usb and usb_tablet parameters on the vm’s:
## xe vm-list uuid=[of the provisioned machine] params=platform
which will give the output of the VM and the following command will set the value’s:
## xe vm-param-set uuid=[of the provisioned machine] platform:usb=true
## xe vm-param-set uuid=[of the provisioned machine] platform:usb_tablet=true
confirm the settings with the xe vm-list command and afterwards reboot the machine and the issue is resolved.

The second bug is in a newly provisioned MCS catalog the XenTools of all provisioned machines won’t get installed, there is a private fix for this with Citrix Support under LC6769, the definitive solution shall be updated in 7.13 according to support.